Refund policy
Return and Refund Policy
Last updated: July 28, 2026
At Chris Bayoh Got It, we want customers to feel confident when placing an order. Please review the following return, refund, exchange, and cancellation conditions.
30-Day Return Window
Return requests for eligible physical products must be submitted within 30 calendar days after the order has been delivered.
To be eligible for a return, the item must be:
- Unused, unworn, and in the same condition in which it was received.
- In its original packaging with all included accessories, manuals, labels, and tags.
- Accompanied by the order number or other proof of purchase.
Used or pre-owned products must be returned in the same condition in which they were delivered. Any cosmetic wear or condition disclosed in the product description is not considered damage or a defect.
How to Request a Return
Before returning an item, email chrisbayoh2025@gmail.com with:
- Your full name.
- Order number.
- Product name.
- Reason for the return.
- Photographs or videos if the item arrived damaged, defective, or incorrect.
We will review your request and provide return instructions. Do not send an item back without receiving return authorization and instructions from us first. Unauthorized returns may not be accepted.
Approved returns should be mailed to:
Chris Bayoh Got It
2225 Hillcrest Ave
Pennsauken, New Jersey 08110
United States
Return Shipping Costs
Customers are responsible for return shipping costs when returning an item because of a change of mind, incorrect size selection, accidental purchase, or another reason unrelated to damage or seller error.
If an item arrived damaged, defective, or incorrect, Chris Bayoh Got It will provide appropriate return instructions and cover reasonable return shipping costs when required.
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
Inspect your order promptly after delivery. Contact us as soon as possible if an item is damaged, defective, missing, or different from what you ordered.
Please include clear photographs or videos showing the product, packaging, shipping label, and problem. After reviewing the claim, we may provide a replacement, refund, or another appropriate resolution.
Non-Returnable and Non-Refundable Items
The following items cannot be returned or refunded unless they arrived damaged, defective, or incorrect:
- Digital downloads, PDF guides, audiobooks, and other electronically delivered products.
- Gift cards.
- Final-sale or clearance items clearly identified as final sale.
- Opened, used, or unsealed cosmetics, skincare, personal-care, or hygiene products.
- Products damaged through misuse, improper handling, alteration, or normal wear after delivery.
Please contact us before purchasing if you are uncertain whether a product is eligible for return.
Exchanges
The fastest way to receive a different item is to request a return for the original eligible product and place a separate order after the return has been approved.
Refund Processing
After an authorized return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within five business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
We cannot issue a refund to a different payment method.
Order Cancellations
To request a cancellation, contact chrisbayoh2025@gmail.com as soon as possible after placing the order.
We will attempt to cancel orders that have not entered processing or fulfillment. Once an order has been processed or shipped, it cannot be canceled and must follow the applicable return procedure.
Contact Information
For questions regarding returns, refunds, damaged orders, or cancellations, contact:
Chris Bayoh Got It
Email: chrisbayoh2025@gmail.com
Phone: +1 856-308-0805
Address: 2225 Hillcrest Ave, Pennsauken, New Jersey 08110, United States